Privacy Policy

At Special Plans we are committed to protecting your privacy. We want to be transparent about the data we collect, how we use it, and the rights you have to control your data.

1. Information for the user

Special Plans S.L. is the data controller responsible for processing the User’s personal data and informs you that such data will be processed in accordance with Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons, and Organic Law 3/2018 of 5 December (LOPDGDD), regarding the processing of personal data and the free movement of such data. Therefore, you are provided with the following information about the processing:

For what purpose do we process your personal data?

We process the data of interested individuals for the management and development of communications, as well as to provide the services requested as an online travel agency and to carry out our activity.

We will process your tour requests and any type of inquiry related to the services offered on our website that is submitted by the user through any of the available contact methods. We collect this data to manage your requests.

Management, processing, and payment of reservation requests made by the user or legal representative.

We will manage the contracting of our products in distance sales.

We will manage the request to process the introduction of data belonging to a new visitor (name and surname only).

Regarding the publication of personal data on social networks that may be shared by our website, such data will never be processed beyond responding to your inquiries or suggestions. The privacy policy applicable is that of the entities responsible for those platforms. We cannot be held responsible for any personal information that each user may publish.

Through cookie processing, we will use your information to provide a better service.

Manage withdrawal requests submitted by consumers.

Contact you through the WhatsApp tool if the user so wishes.

What type of data do we process?

Management, processing, and payment of reservation requests made by the user or legal representative.

We will manage the contracting of our products in distance sales.

We will manage the request to process the introduction of data belonging to a new visitor (name and surname only).

Through cookie processing, we will use your information to provide a better service.

Manage withdrawal requests submitted by consumers.

Contact you through the WhatsApp tool if the user so wishes.

What type of data do we process?

In addition to the different means of data collection mentioned, as well as the different processing purposes described, we inform you that the types of data we may process in our information system include:

Email addresses.
Identification data.
Telephone numbers.
ID card.
Passport.
Bank details.
Browser type and configuration.
Operating system information.
Cookie data.
Information about the device used.
The IP address from which the device accesses the website.
Information about user activity, including visited web pages.

How long will we keep your data?

Personal data will be kept as long as a relationship with you is maintained, either as a client or as another type of interested party; as long as deletion is not requested; or as long as there is a legal obligation or requirement to retain such data.

When the data is no longer necessary for the purposes for which it was collected, it will be deleted, ensuring its confidentiality.

What is the legal basis for processing your data?

The legal basis for processing your personal data is the relationship maintained with you based on the fulfillment of a contract and/or commercial relationship, as well as the express consent that you may have provided for additional processing such as the website contact form or any other processing that necessarily involves the collection of your personal data, for which a clear affirmative action by the data subject will be required.

To which recipients will your data be communicated?

In some cases, it is necessary to transfer your data to third parties that provide services related to the contract, both for its formalization and for its management and execution.

In this regard, for the management of the purposes inherent to fulfilling the object of the contract, it may be necessary, for the provision of the service, that your data be communicated to different providers, such as other service providers, who will be obliged to use the data solely and exclusively to comply with the object of the contract. These third parties only have access to the personal information they need to carry out such services. They are required to keep your personal information confidential and may not use it in any other way than as instructed by us. The data of data subjects will not be communicated to any other third party, except where there is a legal obligation to do so.

What are your rights when you provide your data to us and/or we process it?

As a data subject, you may, at any time, request the exercise of any of the following rights relating to data protection:

Access your data: You have the right to access your data in order to know which personal data concerning you we are processing.
Request the rectification or erasure of your data: In certain circumstances, you have the right to rectify any personal data you consider inaccurate and that concerns you, and which is being processed by the entities, as well as the right to request the erasure of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Request the restriction of the processing of your data: In certain circumstances, you have the right to request the restriction of the processing of your data, in which case we inform you that we will only retain the data for which you have requested restriction for the exercise or defence of claims.
Data portability: In certain circumstances, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine‑readable format, as well as to have it transmitted by our company to another data controller.
Object to the processing of your data: In certain circumstances and for reasons related to your particular situation, you have the right to object to the processing of your data, in which case we will cease processing it unless we must continue to do so for compelling legitimate reasons or for the exercise or defence of possible claims.
Right to lodge a complaint with the Supervisory Authority if you have not obtained satisfaction in the exercise of your rights, in this case, with the Spanish Data Protection Agency: http://www.aepd.es

We inform you that you may exercise your rights regarding your personal data through any of the following means:

Postal address: C/ Pavaneras N3, (Local Bajo) 18009, Granada, Spain.
Email address: info@specialplans.es

Sending communications or information

Our policy regarding the sending of information through electronic means (email, instant messaging, etc.) is limited to sending only communications that we consider to be of interest to our users and stakeholders, related to the functions and activity of the company, or that you have consented to receive.

If you prefer not to receive these messages, we will offer you the possibility to exercise your right to cancellation and refusal of such messages, in accordance with Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

Users, by ticking the corresponding boxes and entering data in the fields of the contact form or download forms, expressly, freely and unequivocally accept that their data are necessary for the provider to handle their request, with the inclusion of data in the remaining fields being voluntary.

If the user provides data belonging to a third party, they guarantee that they have informed said third party of all aspects contained in this Privacy Policy and obtained their consent to provide us with their data for the relevant processing purpose. All of this must occur prior to supplying third‑party data.

If all required data are not provided, it cannot be guaranteed that the information and services offered will fully meet your needs.